Welcome to our website. By browsing this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern the Mt Cook Station’s Accommodation relationship with you in relation to this website.
Mt Cook Station is a boutique property in a remote location and therefore last minute cancellations of rooms are difficult for us to sell. We strongly advise guests (even NZ guests) to take out adequate travel insurance to protect themselves against unexpected changes to their travel plans.
Cancellation & Refund Policy
Changes to your booking
Please click here to view our privacy policy.
Management will charge additional cost for damages and/or additional cleaning required to restore property. These changes will be made to the credit card held on the file from the time your booking is made.
Mt Cook Station will make every effort to repair damage or clean issue prior to contracting professionals. Therefore, make an effort to keep costs to a minimum.
Examples include, but are not limited to:
Guests are liable for any damage caused, whether by deliberate, negligent or reckless behavior. The registered guest will also be liable for any damage cause by any person traveling in their party or their visitors. We encourage guests to inform staff if these circumstances occur.
Should damage be discovered after the guest has departed Mt Cook Station reserves the right to charge the credit card held on file.
Damage to rooms, including furnishing, fixtures and/or theft will be charged the full replacement value plus any additional shipping costs. Any damage to property, whether willful or accidental is the responsibility of the registered guest. These cost will be charged to the credit card of the registered guest and in serious cases criminal charges will be pursued.
Mt Cook Station takes the health and safety of its employees, guests and visitors extremely seriously. Whilst every effort is made to ensure everyone’s safety, accidents do happen and we encourage guests to let staff know should these occur.
Some of our staff are trained in first aid and are happy to help where assistance is required.
To ensure the safety of everyone we ask that guests conduct themselves in a safe and sensible manner. This includes, but is not limited to, the following:
Mt Cook Station has the right to act against any guest or visitor found to have tampered or interfered with any detection equipment throughout the property, including detector heads in public areas, guest rooms and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged $250.00 + GST for any costs incurred by the property due to their actions and will be evicted from the property without recompense. Depending on the guest’s actions, law enforcement may become involved at Mt Cook Station’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after you have departed, we reserve the right and you hereby authorize us – to charge your credit or debit card for any damage caused to your room or the property during your stay.
No noise after 10.00 pm or before 7.00am. To ensure all our guests have a successful and enjoyable holiday, we expect common sense and consideration to be shown at all times to other guests, staff and management. Management reserves the right to refuse admission to any person and to remove from the property any person, which in their opinion, does not conduct them self in a decent and reasonable manner. No refund will be made in such circumstances.
Mt Cook Station is a boutique holiday destination and has strict rules regarding partying, excessive drinking and excessive noise.
Mt Cook Station enforces a No In-house Party Policy to ensure we can protect the property and our guests at all times. No parties, loud disturbances, and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the property without receiving a refund. The registered guest is responsible for all persons visiting. Non-registered visitors are not permitted. If found with more people not listed on the booking your stay will be considered a party. You will be ordered to vacate the premises without receiving a refund and may be issued a Guest Compensation Disturbance Fee for any guest complaints that require compensation. Please be aware that you are liable for these charges as per accepting the terms and conditions when booking online.
Bookings of 3 or more rooms is termed a group booking at Mt Cook Station. Mt Cook Station reserves the right to reuse bookings or check in to any group they believe may be disruptive to other guests.
Check in time is from 4.00 pm. We will do our best to have rooms ready by 4.00 pm. However, as we pride ourselves in offering 5 star cleanliness, there may be some instances where your room is not ready by 3pm due to extra cleaning of your room being required. We ask for your understanding in these instances. You will be given clear instructions and photos for our self check procedure prior to arrival. This will be sent via email the day before arrival.
Check out time is by 10.00 am. Should you wish to extend your reservation, we must be notified prior to the departure time of 10.00 am and the rooms are subject to availability.
Early arrivals/late departures are available however, this is subject to availability and may incur additional costs.
A current Electrical Warrant of Fitness (EWOF) is required before the campervan, caravan or motorhome may be connected to our electric supply.
You will be required to show your identifying sticker to us on check in and will be refused connection to power if proof is not available or out of date.
Please check that your electrical WOF is up to date before you travel.
No pets are allowed on Mt Cook Station, with being the only exceptions are legitimate service animals. We reserve the right to ask you to leave with no refund of pets are present.
All rooms are non-smoking – if smoking should occur in your room an additional service charge of $250.00 + GST will be added to your bill
Each room is allocated 1 parking space. Mt Cook Station is not responsible or liable for motor vehicles parked on site and items left in rooms.
Mt Cook Station does not accept liability for any errors or omissions on this website. Mt Cook Station makes every effort to ensure all information is accurate. However, we cannot guarantee that the site is free from errors or faults.
Mt Cook Station reserves the right to amend information on this site at any time.
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